VERINT Ultra Contact Center Kayıt ve Kalite Yönetimi Çözümleri

Verint Contact Center Solutions

Verint’s Contact Center Actionable Intelligence solutions provide the critical insights you need to improve every process and program that touches your customers.

Enhance Enterprise Quality and Agent Performance
Optimize agent performance, improve operational efficiency and enhance quality, enterprise wide, for more successful call outcomes.

Powerful Analytics to Increase the Value of Your Customer Interaction Data
Derive added value and intelligence from the interactions you’re already recording to quickly identify cross-sell, up-sell, and emerging revenue opportunities.

Manage Compliance, Liability, and Risk
Record interactions and make them readily accessible to key personnel across the enterprise, so you can facilitate compliance and manage disputes, rather than just settle them.

Improve the Customer Experience
Preserve valuable customer relationships by evaluating call quality from the customers’ perspective, then flagging and forwarding contacts that require rapid follow up.

Solutions for Small to Medium Contact Centers
Cost-effective solutions, designed specifically for small to mid-sized contact centers (10 to 100 agents), are available exclusively through our network of Verint Value Plus partners.

ULTRA Enterprise Transaction Management

ULTRA Enterprise Transaction Management captures, stores, analyzes, and manages your transactions for complete compliance, liability, and risk management. By recording all transactions in their entirety, and making them directly accessible to key personnel across the enterprise, ULTRA Enterprise Transaction Management:

ULTRA Solutions Overview

ULTRA is a unified platform for contact center recording and analytics. ULTRA captures and mines customer interactions for critical business insights, then automatically delivers them to decision makers across the organization. Unlike conventional recording solutions, ULTRA drives company-wide collaboration and makes quality an enterprise initiative.

ULTRA Contact Center Quality
Monitor, evaluate, and coach your agents, to optimize performance and increase motivation and retention. | More

ULTRA Customer Intelligence Analytics
Detect subtle patterns, trends, and cause/effect relationships from recorded interactions to rapidly identify new opportunities. | More

ULTRA Customer Xperience Management
Eliminate the gap between an exception call and follow-up action with real-time, rules-based alerts. | More

ULTRA Contact Center Quality

ULTRA Contact Center Quality helps enhance agent and contact center performance and maximize productivity. With robust applications for quality monitoring, evaluation, coaching, and development, ULTRA Contact Center Quality:

Boosts efficiency and improves call outcomes
Increases job satisfaction and reduces agent turnover
Streamlines QM processes and enhances customer satisfaction

ULTRA Customer Intelligence Analytics

ULTRA Customer Intelligence Analytics
ULTRA IntelliMiner
ULTRA IntelliFind
ULTRA IntelliSeek

ULTRA Customer Intelligence Analytics unearths trends, patterns, and cause/effect relationships from your customer interaction recordings. ULTRA adds value to the recordings that you are already collecting for quality, compliance and risk management by extracting intelligence that you can use to form more effective customer strategies, identify new revenue opportunities, and enhance performance management.

And ULTRA delivers this intelligence to the right decision makers throughout your company in a format that is easy to understand and use.

ULTRA Customer Xperience Management

ULTRA Customer Xperience Management closes the gap between problem and resolution and helps you preserve valuable customer relationships. With ULTRA Customer Xperience Management, you can capture, analyze and manage interactions, and receive real-time rules-based alerts to help:

Close the gap between exception call and follow up action
Enhance understanding of the complete customer experience – not just in the contact center, but across the enterprise
Increase customer satisfaction and reduce customer churn

Post-Call Customer Satisfaction Surveys

A Customer Satisfaction survey program measures organizational performance from the customer’s point of view. If a customer perceives a company's product or service to be superior to that of a competitor, that customer is likely to remain loyal, purchase additional products from your company and recommend you to others. This Actionable Customer Intelligence helps you make better, faster decisions and build successful, customer-focused strategies.

Verint Systems and Customer Relationship Metrics provide a complete view of your customer interactions and satisfaction through the combination of their award-winning solutions, ULTRA Intelligent Recording and CATs® automated telephone surveys. The CATs solution enables customers to participate in an automated survey immediately following a service experience. Survey results are then tabulated to determine key drivers of customer satisfaction. Leveraging a customer satisfaction survey initiative, or Actionable Customer Intelligence, as an integral part of service quality measurement program is crucial to continuous process improvement in your business.

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